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Regulator fines two power companies €70,000 for breaching customer contract rules

BayRadio | February 26, 2019

Spanish regulators have slapped fines totalling €70,000 on two power companies after finding they broke rules on contracts for new customers.

The National Commission of Markets and Competition (CNMC) ruled Iberdrola Clientes and EDP Energia breached regulations on customers changing their suppliers.

Iberdrola Clientes committed four infractions and EDP Energia one, with the offences classed as minor by regulators. They fined Iberdrola €40,000 and EDP Energia €30,000.

The CNMC said: “Electricity and gas providers must comply with the requirements established by law when entering into contracts, especially when dealing with vulnerable customers.”

Regulators said Iberdrola Clientes failed to have documents covering customers who wanted to swap suppliers.

The CNMC acted against EDP Energia after one customer complained about a supplier change without their consent.

Written by BayRadio

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