Help Directory


When things go wrong in Spain it is difficult to know who to turn to, so Bay Radio with the aid of our listeners have compiled a directory with information of the help and support groups available in the area between Valencia and Murcia. If you have been diagnosed with an illness, lost your passport, are the victim of abuse, need advice on dealing with the Spanish system or can offer a home to an unwanted animal find out who to go to in the Bay Radio Help Directory.

If you know of any groups that you feel should be included in this list please contact us on studio@bayradio.fm  Your feedback is always welcome.

Many of these groups are looking for funding and volunteers so if you have a few hours a week you can donate to helping others please contact the organisations direct or studio@bayradio.fm

British Consulate – Edificio Espacio, sixth floor, on Rambla Mendez Nuñez, near the port area of Alicante

Contact if you have lost or wish to renew your passport, if you have been a victim of crime or arrested for a crime. The consulate will also help with the paperwork if someone dies whilst on holiday.

Tel: 965 216 022. Open to the public from 8.30 am – 2.30 pm.
Out of office hours emergency Tel: 965 216 022
Email: info.consulate@fco.gov.uk
Web: www.ukinspain.fco.gov.uk

Emergencies

Contact if you need help from any of the emergency services, police, fire or ambulance. They do have English speakers.

Tel: 112
National Police: 091
Guardia Civil: 062
Fire: 085
Red Cross Ambulance: 965 252 525

Air ambulance

Capital – run out of Exeter 01823 661616
Wings – run out of Bristol 0117 9719333
Cega – run out of Bournemouth 01243 621097

Red Cross

Contact their central number if you need an ambulance or emergency medical treatment from their paramedics.

Tel: 902 222 292

Javea:
Maica Aranda Vallés
Coordinadora Cruz Roja Jávea
965 791 961 / 677 986 137

Domestic Abuse

National helpline that aids in the event of spousal abuse by providing legal and practical help.

Tel: 016

Samaritans

Costa Blanca Samaritans offer confidential support via telephone. English speaking.

Tel: 902 883 535

Hospitals

Alcoy – Tel: 965 537 400
Alicante – Tel: 965 938 300/301
Denia – Tel: 966 429 000
Denia La Pedrera – Tel: 965 579 700
Elche – Tel: 966 679 000
Elda – Tel: 966 989 000/001
Orihuela – Tel: 965 877 500
San Juan – Tel: 965 938 700
San Vicente del Raspeig – Tel: 965 660 512/612
Torrevieja – Tel: 965 721 000/111
Villajoyosa – Tel: 966 859 800

Health Centres NHS

Alfaz de Pi – Tel: 965 889 894
Altea – Tel: 966 880 106
Benissa – Tel: 965 732 490
Benidorm – Tel: 965 865 511
Rincon de Loix – Tel: 965 866 056
Foietes – Tel: 966 830 061
La Cala – Tel: 965 866 858
Sufragio – Tel: 966 878 900
Calpe – Tel: 965 835 011
Callosa de Ensarria – Tel: 965 881 563
Denia – Tel: 965 786 912
Finestrat – Tel: 965 878 360
Javea – Tel: 965 792 500
Muchamiel – Tel: 965 952 636
Orihuela – Tel: 966 741 125
San Juan – Tel: 965 655 200
Teulada/Moriara – Tel: 965 741 136
Torrevieja – Tel: 966 703 009

Organ Donation

If you wish to donate your organs go to the following website for information:
http://donacion.organos.ua.es

National Police

Alcoy – Tel: 965 330 493
Alicante – Tel: 965 148 847/848
Benidorm – Tel: 965 855 308
Denia – Tel: 966 420 555
Elche – Tel: 966 613 968
Elda – Tel: 966 980 101
Orihuela – Tel: 965 303 244
Torrevieja – Tel: 965 708 834

Help and Support Groups

Age Concern Costa Blanca South

Covering the area from the south of Alicante to Murcia border including the inland area. Provides help in the form of advice, shopping and collecting prescriptions for the elderly. They have a day centre in La Siesta Torrevieja and a team of volunteers who befriend and visit the elderly in residential homes. Mobility equipment is available.

Tel: 966 786 887

Alcoholics Anonymous

Hold English speaking meetings every day of the week in one or more of the towns across the Costa Blanca region.

Website: www.aa-costablanca.org/

Costa Blanca North – 648 169 045
Costa Blanca South – 625 912 078
Costa Calida East – 679 385 105
Costa Calida West – 646 290 420
Valencia – 686 685 860
Benidorm Al Anon – 634 758 539
Torrevieja Al Anon – 692 780 328
Spanish speaking AA in Alicante – 679 212 535

Alzheimer’s Association

Help with occupational therapy. Advice, training and support for relatives, home help and nursing.

Tel: Denia – Sally Burnett 966 423 673
Tel: Jávea – Laura Videl 966 462 576
Tel: George Smith MBE 966 497 751
Tel: Day care centre in Moraira/ Teulada 965 740 497

British Legion

Welfare aid for ex service men and women in Spain, covers all the Costa areas. They organise the annual Poppy Day Appeal.
Tel: 676 451 780

Royal Airforces Association San Miguel
Tel: 966 262 922

R.A.F.A. North Costa Blanca
Tel: 966 430 215 or 965 870 251
www.rafa-ncb.org

Cancer Support Groups

AECC

Spanish national cancer association. Provides advice, and support in all areas of Spain – 900 100 036 free helpline
Alfaz de Pi – 966 860 735
Torrevieja – 965 716 679

Cancer Buddies Network

Internet site putting cancer sufferers in contact with each other.

Tel: Sharon 965 838 550
Web: www.cancerbuddiesnetwork.org

Cancer Care

Centre that provides information, support and advice for cancer sufferers in Javea. They provide a counselling service. Phone their shop for an appointment.

Tel: 965 796 846
Web: www.cancercarecharitycentre.org

MABS

They have 4 main branches. They offer advice to cancer sufferers about treatment available and practical matters. Home visits or in hospital through a buddy scheme, they also help with hospital translations and transportation to hospital for treatment. Many volunteers have experienced cancer themselves. Equipment available.

Tel: Marina Alta North covering Benidorm – Valencia: Elaine 966 482 662 or 699 152 167
Tel: Marina Alta South covering Benidorm – Torrevieja: Sue 664 266 991
Tel: Murcia/Mar Menor covering Torrevieja – Mazarron: Lyn 693 824 511
4 branches Murcia NE, Murcia NW, Mazzaron and San Javier
Web: www.mabsmurcia.com
Tel: Marbella covering Costa del Sol : Agnes 952 833 568
Web: www.mabscancersupport.org

MACS

MACS Cancer Support group. Mutual support for people with cancer and related disorders in the Almeria area. Help with equipment, transport, translations, counselling, support and friendship, plus telephone and webmail help. Spanish registered charity NIF G04691572.

Contact MACS Helpline 634 656 555

General enquiry line: 634 328 334, 10-4PM only.

MACS Website www.macscancersupport.com

E.O.S.

Expatriate Ostomates Spain provides help, advice and support to ostomates in any region of Spain. They aim to improve the service provided by the state for ostomates.

Tel: 966 460 063 Helpline

Help Organisations

Help at Home

They provide medically trained carers for housebound, interpreting service hospital visits and transportation to hospital. Mobility equipment available.

Costa Blanca
Tel: 672 991 824
Hours: Monday to Friday 9:30am. ~ 6:00 pm. Sat & Sun 10:00am – 2:00pm
Web: www.helpathomecb.org

Mar Menor
Tel: 968 134 978
Hours: Monday to Friday 9:30am. ~ 6:00 pm.

Help Mar Menor

Based in Los Alcazares. They help with the loan of mobility equipment, hospital visits to Los Arcos, translations and driving to hospital appointments.
Tel: 968 570 069 or for emergencies only 654 632 077
www.helpmurciamarmenor.org

Help Denia

Help with short term medical support, providing a hospital visiting team and interpreting service at Denia Hospital and help with transporting patients to hospital appointments. They provide short term care of the housebound and arrange respite care. They loan specialist nursing equipment and mobility aids. Through fundraising they donate specialist equipment to the Denia hospitals and day care centres. Also has branches in Calpe, Moriara & Teulada, Benitachell, Campello & San Juan.

Tel: 966 427 044
Web: www.helpofdenia.com

Help International Benidorm

Registered charity run by volunteers that provides assistance in emergencies for medical and non medical problems. They have a hospital visiting service and offer help with hospital appointments and visits to the housebound. Has an interpreting service and loans medical aids. Relies on donations for funding.

Tel: President – 607 307 040
Tel: Equipment – 663 495 396
Tel: Interpreters – 607 385 842
Tel: Welfare/Visits – 607 386 964

Jalon Valley Help

Provides help in an emergency and assists housebound in the short term. Loans equipment.

Tel: 659 624 643
Web: www.jalonvalleyhelp.com

Help Vega Baja

Based in San Miguel de Salinas and Torrevieja they offer free advice and information about a wide range of topics. There is a 24 hour emergency phone service plus they provide a weekly diabetic group and a friendship group for the elderly. They have hospital visit teams and a library that is free of charge to patients. Equipment available for hire.

Tel: San Miguel – 966 723 733 office open 10am – 1pm Monday – Friday
Tel: Torrevieja – 965 704 282 office open 10am – 1pm Monday – Friday
Tel: Emergencies 24 Hr – 965 704 282
Web: www.helpvegabaja.com

Guardian Angels

Charity providing help and practical support for single parent families of both sexes. They have a group in Denia/Javea and one in Calpe/Benidorm.

Tel: 622 795 542 pr 666 622 786
Tel: 965 874 387 or 686 100 492 Calpe-Benidorm
Web: www.guardian-angels.es

Javea Women’s Shelter

Tel: Candy 616 212 121 or Nicole 670 553 1100

Gandia Men’s Hospice

Cares for homeless and sick men who are without family and funds. As there is no state funding, they rely on donations and volunteers.

Centro de Acogida, San. Francisco de Asis
Pla. De Vernisa s/n
46724 PALMA DE GANDIA
Tel. 962 808 923 (Spanish only spoken)
(C.I.F. G – 96811971)

Paul Cunningham Nurses

Offer a combination of support, information and medical experience along with hands-on nurses and hospice care at home. They liaise with the Costa Blanca Palliative Care team, which consists of Doctors and Nurses. Offices are open from 9.30 am until 12.30pm Monday to Friday, Nurses and carers are provided free of charge, subject to an assessment,
Contact 966 790 363.
www.paulcunninghamnurses.com

The Salvation Army

Offers help to the homeless including clothes and meals plus aids them with the practicalities of returning to the employment market. Also provides food aid to families at the lowest level of the Social Services.
Contact: 966 423 048 or 965 785 246

Torrevieja Stroke Support Group

Registered charity formed to help stroke sufferers and their carers. They provide help and advice plus have regular meetings.

www.torreviejastrokesupport.com

Listeners – Calpe / Denia

We are a new Charity offering a ‘listening service’ to any troubled, English speaking person, anywhere in Spain. Our phone is manned 24/7. Presently we are based in the Calpe/Denia reagion. We are a group who want to support you! We simply ‘listen’! We are there for you! Ring 685 708 923, day or night 24/7. Don’t be alone!

Animal Rescue and Welfare Charities

Whilst some of these charities get a small amount of financial help from their local authority they all rely on donations, and fundraising events to keep going. They are always looking for volunteers to either foster the animals whilst homes are being found or to walk the dogs so if you can help please contact your local group listed below.

If you know of an animal that is being abused or living in inhumane conditions contact SEPRONA in your local area. They are a branch of the Guardia Civil, they may require some proof of abuse for a denuncia.

Tel: National free phone 900 100 062.

Aldea Felina Denia Cat Protection League

Denia area only, cats only.

Tel: 648 100 629
Web: www.aldeafelina.es

Animal Aid Foundation

Dutch Shelter in Valencia area finds homes for dogs in Germany.

Tel: 666 225 123

Animal Aid

Houses and re homes rescue dogs in the Quesada area.

Tel: 965 725 794

Animal Protection

Based in Elche area, dogs only.

Tel: 659 045 593

APAD

Shelter for dogs and cats in Denia.

Tel: 606 213 682 or 689 594 387

APAH

Based in Pilar de la Horadada sanctuary for dogs and cats.

Tel: 616 210 850 dogs or 630 422 563 cats.

APASA

Javea Dog pound has rescued or abandoned dogs and puppies ready for adoption.

Tel: 966 463 976

ASOKA El Grande

Based in Alicante has dogs and cats.

Tel: 689 589 522 or 689 589 523

Aspe Action 4

Based in La Romana, El Hondon area, dogs only.

Easy Horse Care Rescue Centre

Caring and homing horses that have been maltreated. Based in Rojales
Tel: 965 967 033 or 652 021 980

Tel: 659 677 749 or 686 887 592

El Campello Protectora

Campello and Calpe areas takes in dogs and cats.

Tel: 965 699 028
Mob: 687 398 507

Elda Protectora de Animales

Based in Elda, dogs only.

Tel: 699 771 468

For The Love of Cats and Dogs

Registered to help rehome and rescue dogs throughout the whole of Spain, and are based in Alfaz Del Pi.

www.facebook.com/groups/ForTheLoveOfDogsAndCats
www.fortheloveofdogsandcats.eu

Gatami

Based in Benidorm, cats only.

Tel: 966 806 976 or 654 729 977

La Marina Animal Welfare Charity

Combining 3 charities K9, Finca Lucendum and PAWS takes in all animnals.

Tel: 676 447 682 or 666 330 678 or 646 645 035
www.pawsanimalrescue.com

L.A.P.S

Provides care and protects abandoned animals in the Pego area.

Tel: 661 199 270 and 656 364 136
Web: laps-pego.blogspot.com

La Sociedad Protectora de Animales

Based in Castella, dogs only.

Tel: 690 719 675

MARA

Based in Murcia, helps all animals. They do not destroy animals.

Tel: 660 251 624

PADS

Based in Pilar de la Horadada, dogs only.

Pets in Spain

Homes abandoned pets in the La Marina Area. Full details and photos of the cats and dogs awaiting adoption.
Tel: 654 027 748
Tel: 619 938 955

P.E.P.A

Registered animal charity based in the north Costa Blanca Gandia/Oliva area.

Tel: Helpline 7 days 10am – 5pm 650 304 746
Web: www.pepaspain.com

Protectora de Animales Alcoi

Dogs only in the Alcoy area.

Tel: 669 823 628 or 669 823 688

Protectora de Ibi

Animal rescue organisation.
Tel: 965 551 214 or 619 358 201

SAT

Based in Torrevieja area, dogs only.
www.satanimalrescue.com

Tel: 966 710 047

S.C.A.N

They care for abandoned, abused and injured cats in the Pego area.

Tel: 655 803 005
Web: scan-cats.blogspot.com

SPAMA

Houses dogs and cats in the Gandia/La Safor area.

Tel: 962 896 118

SPAP Benidrom

Based in Benidorm takes in dogs and cats.

Tel: 965 856 268

SPAP Alicante

Based in Alicante for dogs and cats.

Tel: 965 960 224

Villena Protectora de Animales

Based in Villena, dogs only.

Tel: 616 391 813

Zoonosis

Municipal dog and cat pound in Murcia, they will destroy animals after a period of time.

Tel: 968 297 578